Data We Collect
We collect information you provide directly and limited technical data used to operate the site and improve course content.
Information you provide
- Contact details you submit (for example: name, email address, phone number).
- Messages you send via forms (support requests, feedback, or course questions).
- Preferences you choose (for example: theme choice, language, cookie selections).
Automatic / technical data
- Basic usage signals like page views and feature interactions (aggregated when possible).
- Device and browser data (approximate region, browser type, OS, screen size).
- Log data (timestamps, referrer, and error diagnostics) needed for reliability and security.
We aim to minimize data collection. If you choose not to provide certain information, some features (like responding to inquiries) may be limited.
How We Use Data
We use data to provide and improve our services, communicate with you, and keep the platform secure. We do not sell personal data.
Core operations
- Deliver course content and site features.
- Respond to inquiries and provide support.
- Send service messages (e.g., confirmations, critical updates).
Improvement & analytics
- Analyze performance and fix bugs.
- Understand which lessons and tools are most useful.
- Measure whether changes improve the user experience.
Legal bases (where applicable)
| Purpose | Example | Basis |
|---|---|---|
| Support | Replying to your message | Legitimate interests / contract |
| Site reliability | Error logs and security monitoring | Legitimate interests |
| Preferences | Remembering theme and cookie choices | Consent / legitimate interests |
| Compliance | Responding to lawful requests | Legal obligation |
Your Choices
Depending on your location, you may have rights to access, correct, export, restrict, or delete your personal data.
Privacy requests
- Access: receive a copy of data you provided.
- Deletion: ask us to delete your data where applicable.
- Correction: update inaccurate information.
- Objection: object to certain processing in some contexts.
Local controls
- Clear cookies and site data in your browser.
- Adjust consent using the cookie settings button.
- Manage theme and reading settings (stored locally).
Submit a privacy request
We’ll respond as soon as reasonably possible. For safety, we may ask for verification.
Security & Retention
We implement safeguards intended to protect information from unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is 100% secure.
Retention
We retain personal data only as long as needed for the purposes described in this policy, including legal, accounting, or reporting obligations. Aggregated or de-identified data may be kept longer for analytics and improvement.
Children’s Privacy
Our services are not directed to children under 13 (or the age defined by applicable law). We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us and we will take appropriate steps to delete it.
International Transfers
Your information may be processed in countries where we or our service providers operate. We take steps to ensure appropriate safeguards are in place when transferring personal data across borders.
Changes to This Policy
We may update this policy from time to time. The “Effective date” at the top indicates when the latest revision took effect. Material changes may be communicated through the site.
Quick summary
For reference, current settings saved in your browser:
Theme
—
Zen mode
—
Cookie consent
—
Contact
Reach us at [email protected]. Mention “framelix.click” if referencing this policy version.
Support phone
Response hours
Mon–Fri, 9:00–17:00 (local)